School V · Lesson 12 of 15
Listening and Speaking So People Hear You
Core idea: most conflict isn't about the issue. It's about people not feeling heard. Listening first changes the whole conversation.
The Lesson
Think about the last argument you had. Were you listening to understand, or waiting for your turn to talk? Most of us do the second. Author Stephen Covey put the better habit simply: seek first to understand, then to be understood.
Listening well:
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